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Incident Capture
It is important to understand whether an incident relates to a specific risk in the organisation.
- How It Works
- Features
Does this sound familiar?
Paper Trail
Too much time spent on paperwork—forms go missing, get misread, or end up buried just when you need them, like during an audit. Hard to stay on top of it all?
Reporting Delays
Incidents going unreported until the end of a shift—or forgotten altogether? Waiting hours to pass on urgent info?
High Insurance Claims
A suspicious or unusually high number of incidents from one source.
Incident Prevention & Response
Respond immediately with alerts for hazards, near-misses, workplace incidents and issues. No more awkward forms or time-consuming processes.
Log, manage and communicate with team members on incidents all via the mobile app and dashboard leaving a complete, time-stamped digital record of all actions, data and communication in one central location.
Essential Features
Incident Capture in One Easy Step
Get instant visibility and notify the right people to take action to resolve the incident. Our live map visual dashboard gives an aerial view of your facility.
Automation & IoT Sensors
Smart sensors give you real-time insights into what’s happening on the ground—helping your team respond faster and stay informed without the guesswork.
Instant Incident Broadcast
Share, tag and broadcast what needs doing and what priority level, ensure that the nearest team member is available so that the job gets done once and efficiently.
Multimedia & People Tagging
Share photos and communicate with team members to provide a clear sense of collaboration and improve productivity levels.
Tamper-proof Records
Create summary reports at the click of a button exporting to csv and pdf. There is a full auditable trail helping to gather historic or current incident data in minutes.
Incidents & Bespoke Maps
Visualise incidents across your site with custom-built maps and live data overlays. Spot patterns, pinpoint problem areas, and make faster, location-based decisions.
Give Extra Powers to Incident Capture
Instant Awareness with Smart Sensors
Use smart sensors to automatically understand what’s going on in a geographical location, how many incidents have been raised and who is resolving them.
Leverage from Social Media
Connect your social media feeds to allow incidents to be triggered automatically when a customer reports a negative experience at your venue.
Take actions that make an impact
Customer Success Stories
Incident Management with Over-C Platform
Plan & Prepare
Set Up Platform Foundations
Build the structure of your platform by defining users, user groups, locations, and tasks. Create a digital twin of your organisation ready for incident management.
Configure Smart Sensors
Deploy Bluetooth and IoT sensors across your site to detect movement, temperature changes, or other triggers. Link them to your platform for real-time insight and automation.
Explore Platform Capabilities
Discover how Over-C connects your users, data, and locations into one unified system. Everything you need to manage incidents efficiently, all in one place.
Plan & Prepare
Paperless Incident Capture
No more paper trails or lost reports. Keep everything secure, accessible, and audit-ready with fully digital records you can access anytime.
Track Trends Over Time
See incident trends and volume across weeks or months. Use the data to inform decisions, spot recurring issues, and strengthen processes.
Smart Sensors & Real-Time Inputs
Bring your site to life with automated alerts from IoT sensors. Get real-time data on movement, conditions, or risks—without waiting for someone to log it.
Third Party Integrations
Connect external tools and systems to Over-C to bring all your data into one view. Reduce duplication, enrich reporting, and stay in sync across platforms.
Document
Team Collaboration & Individual Contributions
Allow the whole team to instantly view and actively contribute to the resolution of an incident. Make it easy to assign the nearest and most qualified team member, and let the whole team know it’s being handled.
Digital Signature
Allow users to confirm that an incident has been completed by capturing digital signatures, ensuring they are available if they are ever needed for compliance or auditing.
Multimedia
Add picture and video to make the incident capture function even more powerful, making it even easier to demonstrate the issue and show that it has been resolved.
People & Location Tagging
As an incident is captured, improve efficiency by tagging a team member so they know they are responsible and avoid multiple resources responding to the same incident.
Investigate
Data-driven Dashboards
See how your site is performing using our live data visual mapping, remotely see where and what areas need to be addressed and who is available to address. Utilise the analytics pieces to determine trends and see where interventions need to be made.
Data & Risk Analysis
Use the power of data, to determine key influencers on activity that can determine certain outcomes, does a certain volume of visitors cause accidents in a particular area of your site, address it for the future.
Plan For The Future
Add extra resources to certain areas, disperse footfall at a certain time to decrease harmful activity, these are the decisions that can be made as a result of utilising the powerful data analytics and trend analysis.
Interested in learning more about how Over-C can help?
Call +44 20 7873 2352 or Request a consultation
Transform user experiences
Jacqueline F.
H&S Inspector
Daily Objectives:
Operational Task Compliance · Safety and Security
Cleanliness
Planned and Reactive Maintenance
Environment and Sustainability
Incident Response · Covid Safe
Environment
Customer Engagement · Tenant Relationships
- Operational Task Compliance
- Safety and Security
- Planned and Reactive Maintenance
- Environment and Sustainability
- Incident Response
- Covid Safe Environment
- Customer Engagement
- Tenant Relationships
What Over-C Brings
- Workers want technology to enable them in their work.
- Workers with access to technology are more engaged and satisfied with their job.
- Employee retention, reduction in churn.
- Employee empowerment and engagement.
- Optimised task efficiency.
- Preventative claim culture.
- Enhanced incident capture.
- Dynamic social media tasks (Twitter).
- Building and workers integrated via sensors.
- Reduction in operating costs.
- Increase in customer satisfaction and experience through better understanding and engagement by frontline workers.
- Working together as a team, collaborating to build the “centre community”.
- Learning, developing, improving themselves.
- Communicate and engage with each other and their managers.
- Simpler, paperless processes.
- Building knowledge and skill base.
- Development of super-user expertise.
- Recognition for contribution.
- Encourage idea generation.
- Stimulate new ways of working.
Do you have any questions? Find out more:
Karen W.
General Manager
Daily Objectives:
Operational Exceptions (what’s gone wrong, what’s going wrong)
Cost Optimisation · Assurance, Compliance
Business Continuity
Incident, Crisis Management
Customer Experience
Tenant Experience · Sustainability
New Business Opportunities
- Operational Exceptions (what’s gone, going wrong)
- Cost Optimisation
- Assurance, Compliance
- Business Continuity
- Incident, Crisis Management
- Customer Experience
- Tenant Experience
- Sustainability
- New Business Opportunities
What Over-C Brings
- Operate as one seamless team and retain key staff.
- Reduce cost, increase productivity – working smarter, leaner.
- Intelligent paperless processes.
- Live SLA & KPI monitoring, ease of reporting SLAs / KPIs against centre / strategic targets.
- Measuring outsourced partner / supplier performance.
- Data-driven optimised task efficiency through flexible configuration.
- Understanding environmental and sustainability performance.
- PR = environmental and sustainable venue.
- Insurance claim defensibility.
- Gain insights and predictive analytics.
- Get a reputation for exceptional customer experiences.
- Deliver tenants new levels of engagement, quality and service, offer 3rd party services enabled by smart use of technology.
- Drive more profitable and sustainable continuous innovation – understanding and learning from data, improving, moving forward.
- Run a better business – waste less time trying to work with out-of-date data, or having to work too hard assembling data from multiple sources.
- Recognise and celebrate operational successes and frontline worker performance.
Having questions? Find out more:
Roger P.
National Manager
Daily Objectives:
Measurement of SLA’s/KPI’s
Compliance, Risk Assurance · Crisis Management
Financial Reporting · Sustainability Performance
Attract New Tenants
Re-think Business Models to
Meet Tenant Expectations
- Measurement of SLA’s/KPI’s
- Compliance, Risk Assurance
- Crisis Management
- Financial Reporting
- Sustainability Performance
- Attract New Tenants
- Re-think Business Models to Meet Tenant Expectations
What Over-C Brings
- Full transparency across your portfolio on one platform, anywhere, anytime, at a centre, cluster, regional, national, executive level.
- Measure compare and contrast key supplier performance Leverage scale.
- Monitoring strategy and group annual objectives performance.
- Feed data and insights to executive team performance review, projects and initiatives.
- Reporting performance to groups of clients / landlords to enhance relationships through added value.
- Operational performance capabilities to attract new clients.
- Team collaborative strategies linked to business priorities Insight on the sentiments and feelings of customers and employees.
- Advanced benchmarking to share best practices.
- Empower your team to deliver quality everyday.
- Business transformation maximising resources.
- Real-time service usage to better understand operational and contractor costs.
- Automate business processes in response to IoT events.
- Monitor the health and safety of your staff and guests.
- Streamlined process optimisation based on real-time insights.
Having questions? Find out more:
Jim & Sophie C.
Customers
Customers’ Objectives:
Feel Comfortable and Safe · Smiley Engagement
Memorable Experience · Cleanliness, Child Friendly
Sociable and Eco Aware
- Feel Comfortable and Safe
- Smiley Engagement
- Memorable Experience
- Cleanliness, Child Friendly
- Sociable and Eco Aware
What Over-C Brings
A WoW customer experience
- A team culture that cares about guests.
- Effectiveness of support staff.
- Speed and professionalism of response to issues and incidents.
- Visibility of frontline staff utilising technology in their work to communicate with each other and deliver services.
- Workers not walking around with pieces of paper.
- Of course some customers will perceive staff are using mobile devices for personal use rather than focusing on the customer’s need – perception training required.
Sentiment Actions
- Responding to Twitter complaints using artificial intelligence and machine learning to convert complaint to task in real-time.
Having questions? Find out more:
Emma D.
Store Owner | Tenant
Customers’ Objectives:
Transparency – Value for Money Charges
Quality Spending Footfall
Surrounded by Good Brands
Clean, Safe, Secure Venue · Covid Safe
- Transparency
- Value for Money Charges
- Quality Spending Footfall
- Surrounded by Good Brands
- Clean, Safe, Secure Venue
- Covid Safe
What Over-C Brings
- Service cost, operational value.
- Ease of doing business with the centre management team as one – no differential between different service providers delivering different services.
- Reliable, effective communication.
- Speed and consistency of response to tenant queries / requests.
- Paperless, real-time evidence of tenant engagement to support tenant review meetings.
- Collaboration.
- Clarity and transparency of services provided, access to additional services as required.
- Event management support.
- Business continuity and incident management support.
- First response, key holder support, remote communication package.
- Operational support for shop-fit, deliveries, periodic and reactive maintenance.
- Consistency and efficiency of permit / contractor access.
Having questions? Find out more:
