Measure, analyses and understand the underlying behaviour and practices that take place as a result of the company culture and expected norms.
What Does Workforce Analytics Measure?
At Over-C we know the importance of understanding the data you collect. The power of data comes from how organisations use it to learn, forecast and take action. Machine learning refines predictive analytics to give facilities managers a better sense of operational performance now and in the future.
Analyse employee engagement
Staff members working on the frontlines are the heartbeat of an organisation. They are often the first point of contact with your customers. Ensuring they are engaged and enabled to do the best job they can and to be successful is critical.
Facilitate open communication
Over-C empowers frontline workers with technology to help them manage their day-to-day workload and communicate and collaborate with colleagues and management all from a simple-to-use mobile application.
Measure organisational adaptability during times of change
The Covid-19 pandemic provided organisations with a stark reminder about the need for watertight operational and risk management. Not all risks are as far reaching as this, but how an organisation adapts to change can be the difference between success and failure.
Rollout 360-degree feedback and self-evaluation
Empower frontline operatives with the ability to provide feedback and self-evaluate. With Smart Digital Forms you can also provide complete anonymity giving staff the confidence to share honest and genuine feedback.
Measure levels of workload, execution and accuracy
Harness the ability to measure internal and external stakeholders against predefined task metrics, critical KPIs and SLAs in real-time. Minimise the potential for human error and boost productivity.
Analyse performance benchmarks amongst teams & individuals
Track performance in real time and against historic metrics, assign work to other users or groups, view the trend of their task completion progress and measure it against the company average.
How Does User Behaviour Analytics Help Organisations?
Data is constantly being created and assessed, however, it only becomes useful when you can understand what it means. Live dashboards integrate real-time data feeds to provide a snapshot into incidents, locations, team member activity and much more to give managers the insight they need to best assess business needs and requirements.
Identify Insider Threats
An insider threat can originate from a variety of sources. In addition to current employees from the boardroom to the frontline, it could also include external stakeholders such as partners, contractors and/or customers.
Some threats could be relatively benign and easily detected, others will be intentionally well hidden. Some could threaten revenue streams or worse the health and safety of employees and customers.
Create Healthy Company Culture
Openness, transparency and trust all play a major part in your company culture.
It is vital that frontline employees see workforce analytics as a tool that will enable them to do their job safely and more easily, rather than being a mechanism for keeping them in check.
Increase Staff Retention
Retaining staff is more cost effective than hiring staff. If you create safe and secure conditions for your employees and provide them with the best tools for the job, they are more likely to stay.
Furthermore, an engaged and supported workforce will help drive up productivity, and propagate a culture of belonging.
Increase visibility for policy compliance
Accidents do happen from time to time, and in some cases there will be a dispute over the cause. Insurance policies come with conditions, ensure you’re in compliance and can prove it before you make a claim.
Discover business opportunities
User behaviour can reveal unexpected activities or trends. If you can monitor that behaviour in real time and act accordingly you could uncover fresh opportunities.
For instance, if certain areas of a mall or stadium become busier this could be an opportunity to dynamically advertise or sell merchandise from areas that are less busy.
A variety of measures can help improve productivity within an organisation. Effective monitoring could help make the link between certain behaviour and a boost in productivity.
If management teams know which behaviours boost productivity, then those behaviours could be encouraged.