Rail

Over-C minimises misreporting and ensures that operational processes fully comply with regulatory requirements

Over-C Platform in Action: ScotRail

Mitigating Risks & Lowering Claims

Customer Experience

Ensuring customers feel safe and have a satisfying experience is vital to any business. With live monitoring and up to the second data, any customer demands or issues can be addressed quickly and safely.

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Social Media Actions

Customers today share feedback online. Complaints and issues happen,from a dirty bathroom, to a broken elevator - It’s how you respond that matters. Using our automated social media analytics, a task or incident can automatically be triggered to address any negative feedback.

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Live Data, IoT & Analytics

Customers today share feedback online. Complaints and issues happen,from a dirty bathroom, to a broken elevator - It’s how you respond that matters. Using our automated social media analytics, a task or incident can automatically be triggered to address any negative feedback.

Incident Capture

All activity is monitored in real-time via Over-C’s visual dashboard and reporting is by exception – any deviation from scheduled activity is immediately raised by the system.

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Public Events & Event Log

As long as people, systems, and processes remain imperfect, operational risk cannot be fully eliminated. Cras ac dictum dolor. Fusce vitae lorem et justo lacinia posuere et nec ante.

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Interested in learning more about how Over-C can help?
Call +44 20 7873 2352 or Request a consultation