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Team Collaboration
Successful risk management can only be achieved through effective collaboration across the teams.
- How It Works
- Features
Does this sound familiar?
Absence Of Trust
Your team members do not speak up if they have a different perspective or vital information to offer.
Groupthink
Your teams work in their own silos, focusing on their work.
Poor Relationships
Disagreements and conflict between individuals can negatively affect the entire team.
How to collaborate successfully
While good collaboration can result in new and creative ideas and discoveries, poor collaboration can be more damaging than no collaboration at all – it can waste time, energy, money, and resources. Using Over-C you can address all the key themes that lead to great collaboration.
Operational Transparency
All activity and data is available in real-time via a visual dashboard giving full transparency and visibility into operations all from one platform. Whether you have one facility or multiple you can track performance, trends, status updates, generate reports and more at the click of a button.
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360 Feedback
Imagine being able to collate all the information you have on your business in one place. The powerful data that can help you make informed business decisions. After each event, ensure that you have everything you need to make sure you improve customer experience for the future.
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Clear Responsibilities
Assign tasks to each team member so it is clear who owns what, no ambiguity over who is addressing each task, show progress using real time data and enable proof of presence so you can document the task is complete.
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Tools To Do Job
Empowerment is key to the workforce, fundamental to that is ensuring employees have the tools they need to do the job. Over-C can provide an array of functions that allow your employees to be productive the minute they arrive.
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Interested in learning more about how Over-C can help?
Call +44 20 7873 2352 or Request a consultation
Solution for your team
Safety & Efficiency in Security Operations
What Over-C Brings
- Complete oversight of your risk operations
- Create empowerment through self-service
- Stay a step ahead of your competitors
- Enhance customer service to drive sales
- Reimagine what it means to be risk-focused
- Transform to an agile security enterprise
- Interactions to reduce manual work
- Respond to conditions with digital operations
- Instant access to strategic capabilities
- Simplicity of excellent user experience
- Ability to adapt and innovate rapidly
- Deliver next generation total experiences
- Promote safe practices and risk avoidance
- Designed for service centric organisations
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Track people and assets on-site
- Mobile access control system
- Health and safety compliance
- Muster readiness
- Promote safe practices and risk avoidance
- Alert teams to problems as soon as they arise
- Preventative maintenance before more drastic action is required
- Incident capture
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Alert teams to problems as soon as they arise
- Corrective maintenance to be taken by professionals
- Systematic Inspections
- Digital checks on facilities
- Real-time and ongoing data into the health of critical systems
- Preventative maintenance before more drastic action is required
- IoT sensors allow for real-time monitoring
- Promote safe practices and risk avoidance
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Identify trends and make more informed, data driven decisions
- Improve and control workload and resources
- Monitor work status and resources in real-time
- Receive alerts when critical tasks are missed
- Ensure work is done right to avoid negative impact
- Stay a step ahead of your competitors
- Enhance customer service to drive sales
- Reimagine what it means to be risk-focused
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Track people and assets on-site
- Mobile access control system
- Promote safe practices and risk avoidance
- Alert teams to problems as soon as they arise
- Preventative maintenance before more drastic action is required
- Incident capture
- Ensure operational processes comply with regulatory requirements
- Ensure customers feel safe
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Minimise misreporting
- Ensure operational processes comply with regulatory requirements
- Ensure customers feel safe
- Live monitoring and up to the second data
- Customer issues addressed quickly and safely
- Customers today share feedback online
- Automated responses
- Live data and analytics
- Incident capture
- Promote safe practices and risk avoidance
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Track people and assets on-site
- Mobile access control system
- Employee timestamps
- Payroll simplicity
- Health and safety compliance
- Muster readiness
Having questions? Find out more:
Safety & Efficiency in Security Operations
What Over-C Brings
- Systematic Inspections
- Breakdown Prevention
- Submitting and handling complaints effectively
- Easy incident capture
- Live feed and communication
- Monitoring tenant satisfaction rate
- Social media response
- Live data and analytics
- Scheduled reports
- Interactions to reduce manual work
Having questions? Find out more:
“ The Over-C platform has freed up a huge amount of my time. Rather than being overwhelmed in detail, I now have the data quickly to hand meaning I can make quicker decisions and spend more time on things like sales and marketing.”
Tony McGrath
Club Vitae
Together we can do so much
So often when a workforce works remotely or is spread across a huge geography, the team mentality and work ethic can be lost. With Over-C’s collaboration tools you can still maintain that team ethos no matter where you are located, ensuring your workforce are working in a way that’s aligned to your objectives.
Live To-Do List
My Tasks
Ensure that you are not distracted by the noise of all the activities and tasks that need to be completed. By assigning tasks to team members everyone knows where to focus and who is accountable.
Incident To Respond To
Know quickly and effectively which incidents have been assigned to you, enabling the team member to quickly address incidents without any ambiguity over who is doing what.
Activity Timeline, Progress & Digital Assets
Over-C offers a powerful and visual insight into how your tasks and activities progress through an effective timeline. Allowing the workflows to be clearly visible. Enabling interventions and full audit trail for future use and learnings.
Reports & Intelligence
Instructions & Step-by-step Guides
Load relevant instructions and step by step guides onto our intelligent IoT sensors so they can be accessed in the relevant locations, allowing team members to be aware of processes from day one.
Attached Multimedia as Proof
Load pictures and videos so that full transparency and visibility is available to all team members, giving you the confidence that the job is done and having full audit trail to document it.
Interested in learning more about how Over-C can help?
Call +44 20 7873 2352 or Request a consultation
Transform all users experiences
Jacqueline F.
H&S Inspector
Daily Objectives:
Operational Task Compliance · Safety and Security
Cleanliness
Planned and Reactive Maintenance
Environment and Sustainability
Incident Response · Covid Safe
Environment
Customer Engagement · Tenant Relationships
- Operational Task Compliance
- Safety and Security
- Planned and Reactive Maintenance
- Environment and Sustainability
- Incident Response
- Covid Safe Environment
- Customer Engagement
- Tenant Relationships
What Over-C Brings
- Workers want technology to enable them in their work.
- Workers with access to technology are more engaged and satisfied with their job.
- Employee retention, reduction in churn.
- Employee empowerment and engagement.
- Optimised task efficiency.
- Preventative claim culture.
- Enhanced incident capture.
- Dynamic social media tasks (Twitter).
- Building and workers integrated via sensors.
- Reduction in operating costs.
- Increase in customer satisfaction and experience through better understanding and engagement by frontline workers.
- Working together as a team, collaborating to build the “centre community”.
- Learning, developing, improving themselves.
- Communicate and engage with each other and their managers.
- Simpler, paperless processes.
- Building knowledge and skills base.
- Development of super-user expertise.
- Recognition for contribution.
- Encourage ideas generation.
- Stimulate new ways of working.
Having questions? Find out more:
Karen W.
General Manager
Daily Objectives:
Operational Exceptions (what’s gone, going wrong)
Cost Optimisation · Assurance, Compliance
Business Continuity
Incident, Crisis Management
Customer Experience
Tenant Experience · Sustainability
New Business Opportunities
- Operational Exceptions (what’s gone, going wrong)
- Cost Optimisation
- Assurance, Compliance
- Business Continuity
- Incident, Crisis Management
- Customer Experience
- Tenant Experience
- Sustainability
- New Business Opportunities
What Over-C Brings
- Operate as one seamless team and retain key staff.
- Reduce cost, increase productivity – working smarter, leaner.
- Intelligent paperless processes.
- Live SLA & KPI monitoring, ease of reporting SLAs / KPIs against centre / strategic targets.
- Measuring outsourced partner / supplier performance.
- Data-driven optimised task efficiency through flexible configuration.
- Understanding environmental and sustainability performance.
- PR = environmental and sustainable venue.
- Insurance claim defensibility.
- Gain insights and predictive analytics.
- Get a reputation for exceptional customer experiences.
- Deliver tenants new levels of engagement, quality and service, offer 3rd party services enabled by smart use of technology.
- Drive more profitable and sustainable continuous innovation -understanding and learning from data, improving, moving forward.
- Run a better business – waste less time trying to work with out-of-date data, or having to work too hard assembling data from multiple sources.
- Recognise and celebrate operational successes and frontline worker performance.
Having questions? Find out more:
Roger P.
National Manager
Daily Objectives:
Measurement of SLA’s/KPI’s
Compliance, Risk Assurance · Crisis Management
Financial Reporting · Sustainability Performance
Attract New Tenants
Re-think Business Models to
Meet Tenant Expectations
- Measurement of SLA’s/KPI’s
- Compliance, Risk Assurance
- Crisis Management
- Financial Reporting
- Sustainability Performance
- Attract New Tenants
- Re-think Business Models to Meet Tenant Expectations
What Over-C Brings
- Full transparency across your portfolio on one platform, anywhere, anytime, at a centre, cluster, regional, national, executive level.
- Measure compare and contrast key supplier performance Leverage scale.
- Monitoring strategy and group annual objectives performance.
- Feed data and insights to executive team performance review, projects and initiatives.
- Reporting performance to groups of clients / landlords to enhance relationships through added value.
- Operational performance capabilities to attract new clients.
- Team collaborative strategies linked to business priorities Insight on the sentiments and feelings of customers and employees.
- Advanced benchmarking to share best practices.
- Empower your team to deliver quality everyday.
- Business transformation maximising resources.
- Real-time service usage to better understand operational and contractor costs.
- Automate business processes in response to IoT events.
- Monitor the health and safety of your staff and guests.
- Streamlined process optimisation based on real-time insights.
Having questions? Find out more:
Jim & Sophie C.
Customers
Customers’ Objectives:
Feel Comfortable and Safe · Smiley Engagement
Memorable Experience · Cleanliness, Child Friendly
Sociable and Eco Aware
- Feel Comfortable and Safe
- Smiley Engagement
- Memorable Experience
- Cleanliness, Child Friendly
- Sociable and Eco Aware
What Over-C Brings
A WoW customer experience
- A team culture that cares about guests.
- Effectiveness of support staff.
- Speed and professionalism of response to issues and incidents.
- Visibility of frontline staff utilising technology in their work to communicate with each other and deliver services.
- Workers not walking around with pieces of paper.
- Of course some customers will perceive staff are using mobile devices for personal use rather than focusing on the customer’s need – perception training required.
Sentiment Actions
- Responding to Twitter complaints using artificial intelligence and machine learning to convert complaint to task in real-time.
Having questions? Find out more:
Emma D.
Store Owner | Tenant
Customers’ Objectives:
Transparency – Value for Money Charges
Quality Spending Footfall
Surrounded by Good Brands
Clean, Safe, Secure Venue · Covid Safe
- Transparency
- Value for Money Charges
- Quality Spending Footfall
- Surrounded by Good Brands
- Clean, Safe, Secure Venue
- Covid Safe
What Over-C Brings
- Service cost, operational value.
- Ease of doing business with the centre management team as one – no differential between different service providers delivering different services.
- Reliable, effective communication.
- Speed and consistency of response to tenant queries / requests.
- Paperless, real-time evidence of tenant engagement to support tenant review meetings.
- Collaboration.
- Clarity and transparency of services provided, access to additional services as required.
- Event management support.
- Business continuity and incident management support.
- First response, key holder support, remote communication package.
- Operational support for shop-fit, deliveries, periodic and reactive maintenance.
- Consistency and efficiency of permit / contractor access.
Having questions? Find out more:
