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Customer Experience
Customers are the lifeblood of a business. The better the communication, the stronger the relationship, and the more engaged they will be with your organisation.
Changing the way we connect, transact and engage with the market
Customers today have more choice than ever before. Expectation levels about service or product availability and quality are also sky high.
In addition to this, customers also expect more for less. We live in a buyers’ market and there is no turning the clock back.
It’s not bad news though for organisations savvy enough to embrace new ways of working. The advent of cloud computing and mobility services has revolutionised how organisations connect, transact and engage with the market. Using collaborative innovation, advanced analytics, and predictive insights in combination with measuring customer experience and social media actions will make all the difference.
From Enterprise to End-users
Connected Partners
Risk Analysis
Over-C enables and empowers users by allowing them flexibility and control in how your organisation is set up within the platform, make the system fit your requirements.
Predictive Insights
Get instant visibility and notify the right people to take action to resolve the incident. Our live map visual dashboard gives an aerial view of your facility to quickly see where and when incidents occur. The power of the Over-C platform is endless.
Sustainability Management
Track environmental impact and optimise resource use across your operations. From waste monitoring to water usage and energy efficiency, Over-C helps organisations identify trends, reduce consumption, and meet sustainability goals. Make data-driven decisions that support both compliance and long-term environmental responsibility.
Connected Customers
Risk Analysis
Combine your current analytics tools to Over-C to get a complete and informative view of your business, with a specific focus on what incidents have occurred over time and what the sources were.
Automation & IOT Sensors
Integrate real-time sensor data to automate incident detection, streamline workflows, and reduce manual reporting. From temperature spikes to motion alerts, Over-C helps you monitor the environment and trigger timely actions that improve operational safety and efficiency.
Operational Compliance
Digitise your compliance checks and ensure that operational standards are met across all sites. Over-C provides audit-ready records, smart digital forms, and proactive alerts that support adherence to regulatory requirements and internal policies.
Connected Employees
Team Collaboration
Allow the whole team to instantly view and actively contribute to the resolution of an incident. Make it easy to assign the nearest and most qualified team member, and let the whole team know it’s being handled.
Internal Communication
Enable fast, clear communication between teams by capturing updates, decisions, and status changes as they happen. Real-time visibility ensures nothing gets missed, and digital records support transparency across the board.
Employee Engagement
Empower employees by giving them tools to take ownership of incidents, provide input, and see their impact. Over-C encourages participation through clear feedback loops, recognition of contributions, and visibility of resolved issues.
Workforce Productivity
Reduce duplication and increase accountability with smart task assignment and progress tracking. Over-C ensures the right people are alerted, actions are logged, and your team stays focused on what matters most.
Connected Suppliers
Supplier Management
See how your site is performing using our live data visual mapping, remotely see where and what areas need to be addressed and who is available to address. Utilise the analytics pieces to determine trends and see where interventions need to be made.
Inspections & Audits
Use the power of data, to determine key influencers on activity that can determine certain outcomes, does a certain volume of visitors cause accidents in a particular area of your site, address it for the future.
Smart Digital Forms
Add extra resources to certain areas, disperse footfall at a certain time to decrease harmful activity, these are the decisions that can be made as a result of utilising the powerful data analytics and trend analysis.
Interested in learning more about how Over-C can help?
Call +44 20 7873 2352 or Request a consultation
“ The Over-C platform has freed up a huge amount of my time. Rather than being overwhelmed in detail, I now have the data quickly to hand meaning I can make quicker decisions and spend more time on things like sales and marketing.”
Tony McGrath
Club Vitae
