Retail Facility Management Software

Over-C gives retail executives total transparency over frontline activity, allowing them to manage incidents in real-time and enhancing profitability from repeat visitors.

Job Done - Southside

Real-Time Customer Experience Management

High street footfall is declining as online commerce continues to grow. To remain sustainable, high street retail outlets must deliver a superior experience that differentiates them from their competitors on- and off-line.

The Over-C platform gives retailers total transparency of the frontline resources that ensure the clean, safe, secure and service-rich environment customers expect. It gives retail operations staff the agility to respond in real-time to changing circumstances, optimising the deployment of frontline staff and enhancing shoppers' experience.

Real-Time Customer Experience Management

Enhanced Incident Response

If, for example, heavy rainfall causes a concourse to become slippery, cleaning staff can be alerted and the incident dealt with. Over-C also manages all frontline resources via an integrated platform, so a security incident can be flagged by cleaning staff (or vice versa) so that this is addressed before it impacts upon the retail experience.

Over-C can even link to Twitter hashtags so, if a customer posts a picture of a blocked fire exit, this can be operationalised and the obstruction removed. This eliminates reliance on administrative staff working regular office hours and who may not pick up on these messages over the weekends.

Over-C gives retailers complete confidence that the necessary operational resources are in place; and frees up employees' time to focus on delivering the best-possible customer experience.

Exercising Cost Control

Inevitably, only 90% of activity billed to a retailer is carried out – but it’s not in the contractors’ interests to point this out; and, as they own the data, venues have no way of holding them to account.

Over-C puts all data relating to frontline activity – in-house or third-party – into retailers' hands, so they cannot be deceived by third parties falsely claiming that scheduled activity has been carried out. Superfluous activity can also be identified so service levels – and corresponding fees – can be lowered accordingly. Over-C customers have also used the system to identify and replace under-performing contractors.

Exercising Cost Control

Case Study: Southside Shopping Centre

Implementing digital forms to create an audit trail for the Centre Manager to prove all inspections are carried out daily.

Other Resources

Thomond Park Stadium
Thomond Park Stadium
Case Study : Stadia
Case Study : Stadia
Over-C Overview
Over-C Overview

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