Over-C optimises and empowers management and employees by giving them control of their data and clarity on operational priorities.
Empower and enable frontline workers to collaborate, communicate, plan and manage their day-to-day workload via a simple to use application on their mobile device. Schedule planned tasks, inspections, checks, maintenance and more. Digitise and automate operational tasks so frontline staff can track their performance, upcoming tasks that are due and tasks already completed or missed. Users can also track performance against historic metrics, assign work to other users or groups, and view the trend of their task completion progress and measure it against the company average.
Go paperless by digitising your paper-based forms and have instant access to an archive of templates, forms and tasks. Easily create new forms with conditional formatting so they are dynamic and intuitive. Our easy to use mobile app automates operational processes enabling frontline staff to easily plan, manage and log activity centrally. Users and management receive notifications when tasks are due, missed and completed. Workers can also send notifications, assign work or escalate incidents to other users and management.
Get immediate insight into incidents as and when they occur so you can respond instantly to minimise impact. Capture, manage and escalate incidents in real-time and have complete visibility on the go, all from your mobile device. Quickly and easily capture videos and images and annotate them. Escalate or share these with different users or groups and assign priority levels. All incidents are logged with a complete timeline of all actions that occurred in relation to the incident, from new information or media, to new staff members involved or notified.
All activity and data is available in real-time via a visual dashboard giving full transparency and visibility into operations all from one platform. Whether you have one facility or multiple you can track performance, trends, status updates, generate reports and more at the click of a button. Our interactive customised live maps allow you to oversee operations from a 10,000 ft view right down to the minute detail.
Smart sensors and IoT devices capture a myriad of data giving real-time insight and visibility into your operations and performance. Capture the data that’s important to you - whether temperature, humidity, motion or other, and have instant access to analyse the data all at the click of a button. Sensor data can also trigger different tasks and workflows giving confirmation when a task was completed and that someone was physically present providing a time-stamped, auditable log.
Easily generate and access reports in real-time giving you insight and a complete audit trail of all activity. Reports are highly configurable where you can generate full reports of all available data or zero into specific detail and report by exception so you can look at only the data you want to see and remove the data you don’t. Automate and schedule your reports based on the frequency and audience of your choice. All reports give a high level summary on page one and can be exported to excel, PDF, html or csv.
Our customer API integrations allow you to hook in data from external sources to the Over-C platform. Our Twitter Customer Response feature monitors mentions of your brand and company on Twitter, allowing you to measure customer sentiment. Through machine learning algorithms, we categorise negative incidents raised by customers and feed them directly into the platform alerting staff, putting the power of response in the hands of the frontline worker. Other API integrations are being developed allowing external data sets to influence the system behaviour.
Our advanced analytics platform allows you to deep dive into your data and gain new insights and understanding of frontline operations. You can view trends in terms of performance across different time ranges and discover anomalies and reasons why certain things may occur. Our platform allows you to overlay other input from APIs, e.g. weather information, and analyse this data to derive insights and help you make informed decisions of your business e.g. requirement for more cleaning staff on rainy days, as the data shows that more customer incidents such as slips, trips or falls occur on those days.