Over-C assures transport operators that all security and safety checks are carried out - enabling them to deliver a first-rate customer experience.
Transport operators must set and enforce the highest standards to ensure customers’ well-being – any failure to do so can result in heavy fines or even a lost franchise.
Over-C places sensors in all risk areas identified by transport staff; using location, sensor data and other inputs to ensure checks are carried out at the right time and place.
Over-C monitors all activity in real-time via a visual dashboard, providing total transparency of frontline worker activity. It prompts staff to carry out an activity if schedules are not being met and red-flags any variance from agreed service levels. It gives station controllers complete peace of mind that all regulatory-driven processes are followed to the letter.
Over-C gives station managers complete confidence that all necessary activities whether cleaning, security or maintenance are being properly carried out. It allows station managers to influence the customer experience in real-time, reacting to changing circumstances such as heavy rainfall causing a treacherous surface by quickly deploying frontline staff.
Over-C manages all frontline resources via a single platform, so security staff can flag up a cleaning incident (or vice versa) before this impacts the customer experience.
The platform can even be linked to Twitter hashtags so if a customer posts a picture of a blocked toilet, this can be flagged as an incident within the Over-C platform and dealt with when the train is next in station.
Over-C records all frontline activity, using capabilities such as heat-mapping to provide a complete picture of all aspects of station security and management. Managers can therefore understand which areas are over- or under-served and can create meaningful KPIs that reflect operational realities adjusting them as circumstances change. This maximises cost-efficiency by enabling optimum deployment of frontline resources.
Over-C created a bespoke solution for ScotRail that overcame staff complacency over vital security tasks and helped station managers to deliver on their ambition of creating the best-possible train company for passengers.