By making sure the basics are done right, Over-C gives venue managers confidence that they can deliver a first-rate fan experience to possibly tens of thousands of visitors.
At any exhibition hall, sports stadium or concert hall, managing an event crew of hundreds or even thousands of contract staff is a laborious, time-consuming affair. Directors simply don't know if the measures that ensure operational readiness have been carried out or whether crew members have even turned up for work. All too often, thousands of visitors are admitted on a "wing and a prayer".
Over-C gives directors total transparency of frontline activity and complete confidence that their venue is truly fit-for-purpose and able to deliver a first-rate visitor experience.
Over-C deploys sensors throughout a venue, using location, sensor data and other inputs to trigger content and workflows at exactly the right time and place. This is monitored in real-time via a visual dashboard to provide a complete, auditable digital record of activity.
Reporting is by exception, escalating incidents in real-time without overwhelming staff with operational detail. Over-C also manages all frontline resources on a single platform, so incidents can quickly be flagged and addressed to minimise inconvenience for visitors. Administrative tasks such as post-match reporting can be done at the push of a button – rather than requiring days of staff time.
Inevitably, only 90% of activity billed to a venue is carried out – but it’s not in the contractors’ interests to point this out; and, as they own the data, venues have no way of holding them to account.
Over-C puts all data relating to frontline activity in-house or third-party into the venues hands, so they cannot be deceived by third parties falsely claiming that scheduled activity has been carried out.
Over-C can identify superfluous activity so service levels and corresponding fees can be lowered accordingly. Over-C customers have also used the system to identify and replace under-performing contractors.
Over-C has worked closely with Munster Rugby to create a real-time event management solution covering a huge range of operational activities – freeing up executives to focus on the real job of ensuring a fantastic fan experience.