By automating and digitising operational processes, Over-C helps the leisure industry spend more time on driving an optimal customer experience.
Delivering an optimal customer experience is the number one priority for most leisure facilities. Customer expectations in today's world are high meaning many thing can impact customer numbers, renewals, retention and sentiment. From dirty bathrooms to escalators not working to long queues.
Over-C provides facility managers with complete transparency of their operation giving real-time insight into what's happening on the frontline. By automating and digitising operational processes, it enables facility managers to respond quicker to incidents and often even prevent them before they happen.
Before digitising gym operations, Club Vitae Management found they were reactive versus proactive often discovering when something was wrong, not working or that a critical task was missed, when it was too late. As most of their operational processes were paper-based, it often led to false reporting which left management in the dark. Since deploying the Over-C platform, management have full insight into gym operations in real-time, receiving notifications when tasks have been missed or when issues occur allowing them to respond immediately. This gives management complete confidence that their records are 100% reliable, with all activity logged and time-stamped they can ensure they are compliant with regulations and standards.
Staff members working on the frontlines are the heartbeat of an organisation. They are the first point of contact with the customer. Ensuring they are empowered and enabled to do the best job they can and to be successful is critical. However, in many organisations they are often undervalued or overlooked when it comes to support and enablement.
Over-C empower frontline workers with technology helping them to manage their day-to-day workload as well as easily communicate and collaborate with other staff and management all from a simple-to-use mobile application on their device. communicate, collaborate