Live Webinar - Digitalisation of Leisure & Hospitality: The Impact on Customer & Staff Retention

Digitalisation of Leisure & Hospitality: The Impact on Customer & Staff Retention

March 25th | 10:00am GMT

Join Tony McGrath and Steve Madden, from Club Vitae Clayton and James Murphy, Customer Success Manager at Over-C, for a frank round-table discussion on how digital innovation is redefining the customer experience and improving retention of both customers and staff.

Since digitising gym operations, Club Vitae Clayton has actively seen a change in the experience they are delivering to gym members including:

  • An 88% reduction in customer complaints
  • Increase from 3 stars to 5 in online customer reviews
  • Increase from 76% to 97% in staff satisfaction survey

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